Customer service is terrible. The company seems to not take care of their customers at all!
Recently took a trip to New York. Arrived on the 27th of December 2010 but was welcomed by a bad blizzard. Because of that, when we went to Planet Hollywood the next day to redeem our tickts, we were told that the tour bus was canceled for the day because of the bad weather. The condition is very understandable for the cancellation.
When it resumed service on the 29th, we were greeted with a 30 minutes wait outside of Planet Hollywood in the cold and melting snows to redeem our tickets. After getting them, we walked for roughly 10 minutes, with the crowd, searching for a place to hop on the bus. Finally found the place and waited for 30minutes before riding on it. Rode for 15 minutes to the Natural History Museum. We walked to Metropolitan after that. When Metropolitan closes at 5.30pm, we thought we'd get a ride from the Museum to Timesquare but waited at the bus stop for 30 minutes before figuring that taking the subway is probably faster.
On the 30th, we did not take the bus at all figured that it wasnt worth our time waiting for it.
When our New York Pass expires on the 31st, we wanted to take a relaxing tour (our hop on hop off wasnt expire yet) We waited for the bus at roughly 3pm for 15 minutes before decided to call the company. We were told by the operator that the bus stops running at 3pm. Considering that our plans for the day was to go on the tour, we were seriously pissed. Besides, we saw the other bus operator (Gray Line) is running and at least 2 busses passed us during the 15 minutes. Ended up, we took the subway again. My girlfriend called again wanted to reconfirm that the bus is not running and if so try to launch a report but was hung up by the operator after telling her that the bus stopped running in a very rude manner.
The next day, few hours before leaving New York, we went to a City Sights attendant to complain about it and he told us that we could actually took the Gray Line bus when CitySights stop running!!! We were shocked because we called the CitySights Customer Service 3 times and no one told us we could do that!!
It is the worst experience ever!! We will never again buy this tour and would definitely tell others not to get it. It is more convenient taking the subways to get to places or whatnot. As a student, we paid $ 60 bucks extra per person for the full package. We could have saved $360 bucks and enjoyed our trip even more.
Please tell others about it and do not get misled by all the seemingly good comments on the website. It's nonsense at best.
